Shipping policy
SHIPPING POLICY
Last Updated: 6 October 2025
1. Overview
This Shipping Policy describes how orders placed on Cheatr Games are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below and acknowledge that this policy operates in conjunction with our Terms of Service and Refund & Replacement Policy.
2. Shipping Coverage
We currently ship orders within India and may expand to international destinations in the future. Any updates to our serviceable regions will be reflected on this page.
3. Order Processing and Dispatch
Orders are typically processed and dispatched within 5–7 business days from the date of purchase. Timelines may vary during peak periods, festive seasons, or new product launches. Dispatch delays, if any, will be communicated to you through the contact details provided at checkout.
4. Shipping Methods
All orders are shipped via trusted logistics partners to ensure safe and reliable delivery. Delivery timelines depend on your location, courier network, and other logistical factors. Estimated delivery dates, where available, will be provided at checkout or in your dispatch confirmation email.
5. Shipping Charges
Shipping is free for orders above ₹800. For orders below this threshold, a standard shipping fee will apply and will be displayed at checkout before payment is completed.
6. Tracking Your Order
Once your order has been dispatched, you will receive an email or SMS notification containing your tracking number and courier details. Please allow some time for the tracking information to become active after dispatch.
7. Delays and Exceptional Circumstances
While we work closely with our logistics partners to ensure timely delivery, unforeseen factors such as weather conditions, strikes, regional restrictions, or public holidays may occasionally cause delays. In such cases, our team will assist you in tracking and resolving the issue wherever possible.
8. Undelivered or Returned Shipments
If a shipment is returned to us due to an incomplete or incorrect address, multiple failed delivery attempts, or courier issues, we will contact you to arrange re-shipping or an alternative resolution. Each case will be reviewed individually, and we aim to handle such situations fairly, particularly when the issue arises for reasons beyond your control.
9. Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, please refer to our Refund & Replacement Policy for detailed steps on reporting and replacement eligibility. We will make every effort to resolve the issue promptly.
10. Address Changes
Once an order has been placed, the shipping address cannot be changed. In exceptional cases, such as urgent corrections reported immediately after ordering, you may contact our team at support@cheatr.games. We will attempt to accommodate the request if the order has not yet been dispatched.
11. Lost or Delayed Packages
Once an order has been handed over to our logistics partner, delivery and tracking are managed by the courier. If your shipment is delayed or lost beyond a reasonable period, please contact us at support@cheatr.games. We will coordinate with the courier service to investigate and assist in reaching a satisfactory resolution.
12. Pre-Orders and Special Periods
During pre-orders, festive seasons, or new product launches, processing and delivery times may extend beyond regular timelines. Updated dispatch estimates will be mentioned on the respective product pages or in your confirmation email. For more information regarding pre-orders, please refer to our Terms of Service.
13. Contact
For any questions or concerns regarding shipping, please contact us at:
Cheatr Games
Aseem Apartments, Bavdhan, Pune, MH – 411021
Email: support@cheatr.games
