Refund policy

1. Scope & Applicability

1.1 This policy covers all orders placed directly on our official website (https://cheatr.games) for delivery within India.

1.2 Bought your game from a third-party store, reseller, or that one shady cousin who “knows a guy”? Sorry, replacements can only be handled for orders from our official site.

1.3 For outside purchases, you’ll need to take it up with that platform or vendor.

2. No Refunds, Only Replacements

2.1 Cash refunds? Nah. At Cheatr, every sale is a final round.

2.2 What we do offer: hassle-free replacements if your game arrives:

• Damaged during shipping,
• With a manufacturing defect, or
• As the wrong item (it happens, we’re human too).

3. Spot a Problem? Here’s What to Do

3.1 Clock Starts Ticking: Report any issues within 5 days of delivery (based on the courier’s timestamp).

3.2 Reach Out: Email us at support@cheatr.games with your order number and a short description of the issue.

3.3 Proof is King:

• Clear photos or videos of the damage or defect.
• Unboxing video: Highly recommended! One smooth take from sealed box to reveal makes verification a breeze.

4. How Replacements Work

• Quick Check: We review your proof to confirm the issue.
• Free Return Shipping: We’ll handle the pickup and cover all shipping costs.
• Handle with Care: Send the game back unused (apart from your initial peek), with all original packaging and inserts.
• Speedy Replacement: Once the original is received and verified, your replacement ships out within 3 to 5 business days with a new tracking number.
• Out of Stock? We’ll work with you to find a comparable game or the next best option.
• Pro Tip: While there’s no cap on replacements, avoid repeated damage cycles. Think of it as protecting your next game night.

5. Good to Know

• Quality Promise: Every Cheatr game is checked before it leaves our HQ.
• Delivery Delays: Couriers are fast, but hiccups happen. We’ll help track your package, but we can’t control delays once it’s on the road.
• No Side Quest Liability: We’re not responsible for missed parties, gifts, or game nights caused by shipping issues, though we truly hate to see it happen.

6. Order Cancellations

• No Take Backs: Once you confirm and pay, the order is locked in.
• Rare Exceptions: If a product is out of stock or undeliverable, we’ll cancel the order and issue a full refund, including any shipping fees.

7. Your Agreement

By placing an order at Cheatr.games, you’re telling us you’ve read, understood, and accepted this Return and Refund Policy. We’re here to keep your game nights fun and stress free because happy players are the real winners.